How Do I Return an Item?

We're sorry to hear that you will be returning an item(s). Return address and instructions for our products may vary. Please log into our Return Center to view return address and instructions specific to the item(s) you'd like to return.

Return processing typically takes up to three weeks including transit time. Please allow sufficient time for your returned item(s) to be received and processed.

FIRST THINGS FIRST... Please let us know the reason for exchanging the item, using the reason codes listed on the front of your invoice. (You can provide us with up to 2 return reason codes.) Before you select a return option, take a moment to make sure you've enclosed your invoice before you seal your return package. Also, take care to wrap your return package securely.

TWO EASY UPS RETURN OPTIONS
Place the self-adhesive Customer Return Label provided on your invoice to the front of your package. Keep the stub for your records. You'll need your tracking number to check the status of your return. Now, select an option:

1. The $7.50 DROP OFF: UPS offers over 70,000 access points, including UPS Drop Boxes, The UPS Stores and other authorized shipping outlets where you can easily drop off your return package. These Convenient Drop-Off locations can be found at www.ups.com, or by calling (800) 742-5877. You can also give your return package to any UPS driver.
2. The $9.00 PICK UP: For only $1.50 extra, simply call (800)742-5877 for the convenience of having your package picked up at your home or office. You'll need to provide the representative with the UPS Ground tracking number located on your Customer Return Label, and on your invoice.

The return cost will be deducted from your merchandise credit or refund. UPS Authorized Return Service is only available to our customers in the continental U.S. No additional fees will be charged.

*For International Orders you are responsible for all return fees including duties and taxes please see terms and conditions. Please see below for instructions on how to return merchandise using another carrier. For additional information please contact us via email or phone (toll 915-225-4971).

RETURN VIA ANOTHER CARRIERPlease wrap your package securely, enclosing the invoice with the item. Attach the Return On Your Own Label provided on your invoice to your package and return it via any carrier of your choice. Using this option, you must pay for the postage at the time of the return.

We use different shipping providers to deliver your merchandise to you in the quickest and most convenient way possible. In the event that you need to return merchandise, please check the invoice included with your order. The return address will be printed on the invoice. In some cases, we use specific vendors to ship your items. To ensure your return credit is processed quickly, it is important that the item you wish to return is returned to the appropriate return address.

If you purchased an item from our E-bags partner please click here for return address or instructions.

For merchandise shipped directly from
our warehouse, please return merchandise to:
woman within®
2300 Southeastern Ave.
Indianapolis, IN 46283

Please allow 3-4 weeks from the time you ship your return for us to process your refund, credit your charge card, or issue a merchandise credit. If the item(s) returned to us were returned within 90 days of the date you received them, we'll issue a credit to your original method of payment, less the shipping & handling charges. If the item(s) returned were returned after 90 days of the date you received them, we'll issue a merchandise credit, less the shipping & handling charges. For credits issued to credit cards, please allow 1-2 billing statements for your credit to appear. (Note: if your return disqualifies you from "multiple item" pricing, your invoice will be adjusted to the single unit price. Items returned on deferred orders will have the charges and credits processed at the time of the return.) We cannot refund shipping & handling charges or return postage. Please refer to your invoice for details.

*International returns can be made using any carrier of your choice. We recommend using a carrier that can be insured and tracked as we are not responsible for any loss or damage.

Can I Track My Returned Item?

Absolutely - provided you returned an item via UPS with our convenient Customer Return Label. First, click here to view your order status. Then, in the "Return Status & History" box, click "Track it via UPS " for up-to-the-minute details of your return. It's that easy! If you see "No Returns" in the box, not to worry... it simply means that UPS has not scanned your package yet. If you don't see a link for your return after 48 hours, please call UPS at (800) 742-5877. Please have your return tracking number ready.

*For International Returns please contact the carrier used to return your merchandise. Some carriers may provide order tracking information. You will also receive email notifications once we receive your return.

Has My Return Been Received?

Checking the status of a return is easy, simply View Your Order Status. When your return's been received, it'll be listed on your order status as returned-along with the date we received and processed it.

*For International Returns a confirmation email will be sent to the email address on file notifying when your return was received.

If you're a registered user, or gave your email address to us over the phone, a Return Received email will be sent directly to your email address when your return is received and processed. Please note, a "delivered" UPS scan does not indicate complete processing of your return. Please allow approximately 7 business days from delivery to completely process through our system and generate your return credit.

How Do I Exchange an Item?

Exchanges are a breeze. Easy instructions are listed on the back of your invoice, and a self-adhesive return label has been enclosed for your convenience. Please let us know the reason for exchanging the item, using the reason codes listed on the front of your invoice. (You can provide us with up to two return reason codes.) Please note: return postage is not reimbursed.

Please follow packing and mailing instructions above in the How Do I Return an Item? section.

Credit card exchange orders can be processed quicker by phone by calling us toll-free at (800) 228-3120. For an exchange order, we'll issue a credit to the credit card on the original order. You may see a debit and credit for the original transactions or the two transactions may offset one another. The original credit card will be charged for the exchanged item. If you want to exchange an item and not phone it in, or if it's a cash order you're returning, please complete the order blank on the back of your invoice. Please allow 2-3 weeks from the time you return your package for it to appear online.

To check on the status of your exchange, please check your Order Status.

*For International Orders please return merchandise and place new order online.

Has My Exchange Been Processed?

All exchanges are processed as new orders, which will show as an exchange on your order status. Check the status of your exchange online now! Please allow 2-3 weeks from the time you return your package for it to appear online.

*International Exchanges will need to be placed as new online orders. An email confirmation will be sent when your return items are received.

What is Your Return Policy?

No sale is ever final. We unconditionally guarantee all merchandise. If you are not completely satisfied with your purchase, return it within 90 days of receipt to make an exchange or receive a refund (excluding shipping and handling charges). For return made after 90 days, we will be happy to send a merchandise credit certificate to you, good towards a future purchase.